Frequently Asked Questions

General hospital visiting hours are from 9:00a.m. to 8:30p.m. Visitors are required to get a visitor's pass from the ER if entering the facility after visiting hours are over. The Intensive Care Unit has special visiting hours. Visitors are generally restricted to immediate family. Because of the intensity of care given in this area, 15 minute visits are recommended in the following time allotments: 9:30-9:45am, 11:30-11:45am, 1:30-1:45pm, 3:30-3:45pm, 5:30-5:45pm, and 8:00-8:15pm.

What is HMA's Mission?

HMA's mission is to deliver compassionate and high quality health care services that improve the quality of life for our patients, physicians, and the communities we serve.

What is Biloxi Regional Medical Center’s Policy Regarding the Enforcement of Advance Directives?

Biloxi Regional Medial Center can make reasonable inquiries relative to any living will or power of attorney for healthcare presented by or on behalf of any patient and can reject an offered living will or power of attorney if it is not in substantial or specific compliance with Mississippi law. Biloxi Regional can provide living will forms, but cannot provide witnesses for execution of a living will. Biloxi Regional also is not able to provide legal assistance regarding the preparation of an advance directive or suggest the name of an attorney to prepare an advance directive. A patient with an advance directive should present it at the time of admission to the nursing unit for inclusion in his/her medical records.

Where is UCA's Corporate Office?

UCA has 4 office locations in the United States: Corporate Headquarters: 17595 Tamiami Trail Suite 106 Fort Myers, FL 33908. Telephone: 239.415.3222 FAX: 239.415.7222 Central Business Office: 40306 LA Highway 42 Suite 201 Baton Rouge, LA 70769 Telephone: 215.363.2150 FAX: 215.363.2280 Business Development Offices: 122 E. Broad Street Suite 122-A Falls Church, VA 22046 Telephone: 703.533.5534 FAX: 703.533.5536 Business Support Offices: 8622 Winton Road Suite B Cincinnati, OH 45231 Telephone: 513.522.4600 FAX: 513.460.7373

Is the Emergency Services Department open 24/7?

Yes. At 10pm every night the main hospital doors are locked and re-open at 7am. The emergency waiting room doors are open 24/7, 365 days a year. Our Emergency Services dept., Radiology/Imaging dept. and Laboratory is open 24/7.

Is UniversityMedicalCenter.com a secured site?

Absolutely! UMC has partnered with GeoTrust, one of the most reputable online security providers, to implement secure site technology utilizing their 256 bit encryption SSL certificate. If that doesn't mean a whole lot to you, the site and server security measures we utilize surpass all requirements set forth by HIPAA regulations and recommendations.

This is a sample question?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed venenatis rhoncus mauris. Suspendisse ante. In adipiscing. Ut augue dui, semper sed, aliquet in, ornare bibendum, ligula. Nam convallis facilisis magna. Morbi viverra orci sit amet lorem. Duis eleifend, tellus tincidunt pellentesque ullamcorper, sem lorem feugiat ligula, non porta nunc augue ac odio. Nunc egestas varius ante. Proin eget mi. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nunc faucibus aliquet leo. Nunc auctor adipiscing odio. Cras ut ante tristique arcu ultrices aliquam. Nulla fermentum.

When should I arrive at the hospital?

If your physician's office did not give you a specific arrival time, the nurse who conducts your pre-hospital interview or the person who pre-registers you can provide you with this information. If you do not feel well enough to register, please let the receptionist know so alternate arrangements can be made to help you. You may shorten your admitting time by calling ______________to pre-register for general services or_________________to pre-register for surgical services. If you are visiting us for surgical services, you will be asked to arrive at Fishermen’s Hospital at least two hours prior to your scheduled surgery time or at 5:30 a.m. if your surgery is scheduled for 7:15 a.m.

Mandate Charges

Notice to Patients Regarding Hospital Charges "Pursuant to Florida Law, House Bill Number 1629, information relating to this Hospital's patient charges is available by accessing the State of Florida website www.FloridaHealthstat.com Noticia Concerniente A Las Tarifas In Hospitales "Segun lo accordado por la ley de la Florida, Projecto de ley numero 1629, la informacion relacionada con la tarifa de pacientes in este hospital, esta disponible accessando la siguiente website www.FloridaHealthstat.com

Where can I smoke?

Summit Medical Center is a smoke-free campus. Patients and Visitors are not allowed to smoke anywhere on campus. Help is available to stop smoking. Please ask your nurse for more information.

Can I smoke at the hospital?

For your safety, health, and the comfort of others, Paul B. Hall Regional Medical Center is a smoke free facility. Smoking is restricted to a designated smoking area located outside in the rear of the hospital.

What is outpatient surgery?

Outpatient surgery allows a person to return home on the same day that a surgical procedure is performed. Outpatient surgery is also referred to as ambulatory surgery or same-day surgery.

Outpatient surgery eliminates inpatient hospital admission, reduces the amount of medication prescribed, and uses a doctor's time more efficiently. More procedures are now being performed in a surgeon's office, termed office-based surgery, rather than in an operating room.

Outpatient surgery is suited best for healthy people undergoing minor or intermediate procedures (limited urologic, ophthalmologic, or ear, nose, and throat procedures and procedures involving the extremities). Recently, people with more complex medical problems are undergoing outpatient surgery, and the types and complexity of surgical procedures have expanded significantly.

I am on a very limited income with little or no insurance coverage. Is there anyone I can talk to about financial assistance?

Absolutely! Any time you feel that you may have difficulty paying your hospital bill, you are invited to call us. We can help find a solution that is tailored to your specific needs. You can reach our Finance Specialist (A-L) 826-4962 and (M-Z) 826-4912.

What is Family Medicine?

Family medicine, by definition, is comprehensive, continuing medical care provided to a family unit by a physician. To be certified as a specialist in a family medicine, a doctor must be trained in the following areas of medicine: pediatrics, internal medicine, surgery, obstetrics and gynecology, psychiatry, and community and preventive medicine. In order to be certified by the American Board of Family Medicine (ABFM), a physician must complete a three-year family practice residency training program after completion of medical school.

Can I get an appointment today?

Please call our office at 407-351-5384 to inquire with one of our schedulers. We do have last minute cancellations and if so, you may be able to get in today or tomorrow at one of our offices.

Is Brooksville Regional Hosptial Accredited?

Public Notice PUBLIC NOTICE REGARDING JOINT COMMISSION SURVEY (POSTED JANUARY 1, 2006) Click the following link for a of the public notice. Brooksville Regional Hospital and Spring Hill Regional Hospital are accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), which focuses on the quality and safety of care. JCAHO sets quality standards and evaluates organizations’ performance, with the goal of improving the safety and quality of care. Organizations are surveyed by JCAHO on an unannounced basis as of January 1, 2006. At any time, anyone who has concerns about patient care and safety in the organization, which the organization has not addressed, he or she is encouraged to contact the organization’s management. The main hospital number is: 352-796-5111. If the concerns cannot be resolved through the organization, contact the Joint Commission. Joint Commission for the Accreditation of Healthcare Organizations One Renaissance Blvd. Oakbrook Terrace, IL 60181 630-792-5000 or 800-994-6610 or complaint@jcaho.org

How may I obtain my patient records?

Click the link below and download the Information Disclosure Consent Form. Complete all sections on this form and fax to 407-892-3466.
Information Disclosure Consent Form

What are your general office hours?

The wound care center is open 8:00am - 5:00pm Monday through Friday. When you need to reach us after hours please leave a message with our answering service.

What is Family Medicine?

Family Medicine is a Board-Certified specialty. Medical Doctors have to go through a three-year residency training after the four years of medical school, and then pass a board exam to become certified as Family Medicine Specialists. The exam then has to be taken again, every 7 years, in order to continue to practice our specialty. Dr. Denitzio was Board-Certified in 1984, and has retained his certification on the subsequent exams.

Family Medicine teaches doctors to make our main concern be You. We treat you as a whole person, in the context of your family, work, and community. We are committed to being your partners in developing healthy habits to prevent disease, or to treat you if you are suffering from acute or chronic medical problems. Family Medicine doctors are trained to provide most members of your family with 90% of the care that they may need, and to refer to specialists or the hospital for the minority of problems. Dr. Denitzio sees patients from age of 3 years and up, including routine child care, GYN exams, well-visits for teens and young adults, and thorough health evaluations for older adults, or chronic disease management (such as diabetes, emphysema, or high blood pressure). Whatever is needed, it can be addressed by your Family Doctor.

What is hip dysplasia?

Hip Dysplasia is a comprehensive term that has been used to include a spectrum of related developmental hip problems in infants and children, often present at birth. Your doctor may have used one of the following diagnoses for your child instead:

Congenital hip dislocation - where the hip is frankly dislocated at birth
Congenital dislocatable hip - where the hip is in place at birth, but dislocates fully when stressed
Congenital subluxatable hip - where the hip is in place, but dislocates partially when stressed
Acetabular dysplasia - where the hip socket is shallow and remains shallow, so that the hip is unstable
Developmental dysplasia (or dislocation) of the hip - a more recent term, to reflect the fact that there are cases that have apparently normal hips at birth, but develop the problem in the first year of life

Can I get an appointment today?

Please call the office where you would like to schedule your appointment. We do have last minute cancellations and may be able to get you in today or tomorrow. At all of our Urgent Care locations, appointments are not needed. Wait times will be minimal, and often times you will not have to wait at all. All you have to do is show up and a qualified doctor will see you.

Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.

Where is CarolinaEast Medical Center located?

CarolinaEast Medical Center, the flagship of CarolinaEast Health System, is located at 2000 Neuse Blvd. in New Bern, NC. CarolinaEast Diagnostic Center and CarolinaEast Surgery Center are located adjacent to each other in McCarthy Square in New Bern. CarolinaEast Primary Care is located on Farm Life Avenue in Vanceboro, NC. CarolinaEast Rehabilitation Hospital is located adjacent to the Medical Center on Neuse Boulevard in New Bern. CarolinaEast Heart Center has offices on Newman Road in New Bern and Bridges Street in Morehead City, NC.

What do I need to bring to my appointment?

Please bring the following: Information about any recent hospital stays Lab or diagnostic imaging reports (CT, MRI, mammo, x-ray, ultrasound). If you don't have the report, let us know where the lab or imaging test was performed and we can request the report for you. Current medications: name of the medication, milligrams, and dosage A list of questions that you'd like to ask your doctor. Often, patients may have a list of questions they want to ask but forget them once they get into the doctor's office. We're happy to answer all of your questions and a written list can help ensure we do.

Why become Board Certified in Urgent Care Medicine?

The absolute need for Board Certification in the field of Urgent Care Medicine is increasing rapidly. Board certification demonstrates a physician’s exceptional expertise in a particular specialty of medical practice. Board certification in Urgent Care Medicine signals a physician’s commitment and expertise in consistently achieving superior clinical outcomes in a responsive, patient-focused setting. Patients, fellow physicians, healthcare providers, insurers and quality organizations look for to Board Certification as the best measure of a physician’s knowledge, experience and skills to provide quality healthcare within their specialty. As patients and insurers are increasingly finding that Urgent Care Medicine is a viable and economical option versus care in the emergency department, so will the need for physician certification in this specialty.

Can I have flowers delivered to a patient at Franklin Regional?

Mail and flowers will be delivered to the patient's room. Any mail received after the patient is discharged will be forwarded to the address noted in your admission papers.

What should I bring to the hospital with me?

Bring as few personal items as possible for your use during your stay. Eye glasses, dentures and hearing aids need special care during your visit to protect them from loss or breakage. Always put them in the container provided by your nurse. Do not bring valuables to the hospital. Leave all jewelry at home or have it placed in the hospital safe. Keep only small change with you.We cannot assume responsibility for the loss of money or other valuables kept in your room. Because most electrical devices interfere with patient care and safety, leave items such as curling irons, radios and heating pads at home. You will be provided with a hospital gown, but you may bring a personal robe or slippers if you like. Please note that the hospital cannot be responsible for any lost personal items.

Who can I contact if I want to volunteer my time at the hospital?

You can find information about our volunteer services on our website under the "Careers" tab, or you can contact our Volunteer Services Department at 912.486.1575.

Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.

What insurance plans do you accept?

We accept most major insurance plans, including Medicare and BlueCross/Blue Shield. Our office staff can assist you with billing or insurance questions and help with insurance filing for your visit, if you wish. For more information or to find out if we accept your particular insurance plan, contact our billing coordinator at 610-869-4627.

What do I do if I miss one or two Birth Control Pills?

If you accidently miss one or two birth control.pills in a row, we recommend that you take two the following day at the regular schedule time. If missed two pills, you'll double up the first day and then double up the second day until caught up. You may spot during this time which is completely normal.

How long will it take to recover from surgery?

The recovery time varies, depending upon the type of surgery performed. In may instances, patient undergoing laparoscopic surgery can return to work within one week and in some instances within a few days. Again, this depends on what type of surgery you are having. It also depends on the individual because everyone's pain tolerance is different.

What is FPMG?

FPMG is a not-for-profit, multi-specialty medical group whose physicians practice in 33 specialty areas. FPMG is a subsidiary of Adventist Health System.

What can we do for you?

Please see our services page for a listing of common urologic conditions and diseases we offer treatment for. This list is in no way comprehensive, so if you need something that is not on the list, simply ask and we will do our best.

What if I need my prescription refilled?

All new patients must be seen in the office prior to any prescription being refilled. For existing patients that have been seen within the past twelve months, prescription refills are handled during regular office hours. Please allow two business days for your request to be processed.

What if I have a complaint about my care?

If at any time during a stay at Venice Regional Medical Center you are not receiving the kind of treatment that you have a right to expect, please make your concerns known to your physician or to the Nursing Director responsible for the nursing unit. In addition, our Patient Advocate can be reached at extension 37793 or from outside the hospital at 483-7793. If assistance is needed after normal business hours, please dial "0" and ask for the Nursing Supervisor. If you cannot resolve your issues using these avenues, you may obtain information about The Florida Agency for Health Care Administration (AHCA) by calling 888-419-3456 or The Joint Commission by e-mailing www.complaint@jointcommission.org or by calling 800-994-6610 Quality-of-Care Concerns If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the FMQAI Florida Medicare Beneficiary Complaints Helpline at 800-844-0795.

What are your office hours?

regular office hours are Monday through Friday, 8:30 a.m. to 5 p.m. with lunch from 12-1:30 p.m. Should your child require after hours care, please call the office phone number for assistance. Though we do not hold regular weekend office hours, please call Dr. Baker to determine if your child needs to be seen immediately or can wait to be seen during normal office hours.

I am a new patient, what do I need to bring with me for the appointment?

Valid picture ID with current information
Health insurance Card
Payment
List of medications
Referral if insurance plan requires one
Any radiology reports (Ultrasound, CT scan, Hida scan, MRI)
Any test results and physician notes pertaining to the present problem you will be evaluated for.

For our new patients being evaluated for a breast condition: Please bring any Ultrasound, Mammogram, and MRI films along with the reports

What are Visiting Hours?

All Patient Areas, 8:00 a.m. - 8:00 p.m. (except ICU & NICU). The ICU visiting hours are 10:00 a.m. - 10:30 a.m.; 12:00 p.m. - 12:30 p.m.; 2:00 p.m. - 2:30 p.m.; 4:00 p.m. - 4:30 p.m.; and 8:00 p.m. - 8:30 p.m. The NICU is closed to visitors during the following times: 6:30 a.m. - 8:00 a.m. and 6:30 p.m. - 8:00 p.m.

1. I am a new patient, what do I need to bring with me for the appointment?

1. Valid picture ID with current information 2. Health insurance Card 3. Payment 4. List of medications 5. Referral if insurance plan requires one 6. Any radiology reports (Ultrasound, CT scan, Hida scan, MRI) 7. Any test results and physician notes pertaining to the present problem you will be evaluated for.

In what states does First Professionals provide coverage?

Florida, Georgia, Arkansas, South Carolina and Ohio.

What are your office hours?

Dr. Tutorino sees patients in the Altamonte Springs office on Monday (8:30 a.m. - 11:30 a.m.) and Tuesday (8:30 a.m. - 11:30 a.m. and 1:00 p.m. - 4:30 p.m.) and in Lake Mary on Wednesday from 8:30 a.m. - 11:30 a.m. and 1:00 p.m. - 4:30 p.m.

What is radiation therapy?

Radiation therapy is used to treat cancer. Your oncologist may recommend using radiation by itself or in addition to surgery or chemotherapy. Radiation therapy utilizes a radiation beam to kill cancer cells.

What information do I need to bring to my first appointment?

. What should I bring to my appointment?

Please bring your list of current medications, any brain or spine MRI or CT Scan imaging available, an ID card, your insurance card, your physician referral’s request if available. If you are a new patient, please fill and bring the New Patients’ forms available in this website. If unable to print the forms before the appointment day, please arrive 30 minutes earlier to your appointment time.

How many days will it take to see the doctor when I call the office to schedule an appointment?

1-3 days. Emergencies will be worked in the same day.

What is Family Medicine?

Family Medicine is a Board-Certified specialty. Medical Doctors have to go through a three-year residency training after the four years of medical school, and then pass a board exam to become certified as Family Medicine Specialists. The exam then has to be taken again, every 7 years, in order to continue to practice our specialty. Family Medicine teaches doctors to make our main concern be You. We treat you as a whole person, in the context of your family, work, and community. We are committed to being your partners in developing healthy habits to prevent disease, or to treat you if you are suffering from acute or chronic medical problems. Family Medicine doctors are trained to provide most members of your family with 90% of the care that they may need, and to refer to specialists or the hospital for the minority of problems. We see patients from age of 3 years and up, including routine child care, GYN exams, well-visits for teens and young adults, and thorough health evaluations for older adults, or chronic disease management (such as diabetes, emphysema, or high blood pressure). Whatever is needed, it can be addressed by your Family Doctor.

How many days will it take to see the doctor when I call the office to schedule and appointment?

More information on this topic coming soon!

Do I need an appointment to see an Urgent Care Cypress physician?

No, an appointment is never needed. Walk-ins are welcome during our hours of operation. (8 a.m. – 8 p.m. Monday – Friday; 10 a.m. – 6 p.m. on Saturday; 12 to 4 p.m. on Sunday)

When may I visit a patient?

General visitation hours are from 8:00 a.m. to 8:30 p.m. Intensive Care Unit visitation hours are 8:00 a.m. to 8:00 p.m.

How do I find a primary care physician?

You may call our Physician Referral Line at 972-698-3789, or you may search our website by clicking on the Physicians link above.

Can I schedule an appointment online?

All patients can request an appointment online using our web site. Please click on the link Request an Appointment and create an online account to utilize these services.

Test

this was a test

What if I'm a new patient?

If you are a new patient, please bring your insurance card and arrive early to complete any necessary paperwork. If you have been under the care of another physician, please bring your records or have them delivered prior to your appointment.

Where can I obtain a job application?

Visit our Human Resources Department, or contact: Jennifer Bernardi, Employment Specialist, by dialing: (941) 637-24585, or by email: jennifer.bernardi@hma.com. You can also click on "Career Center" located on the toolbar near the top of this page.

What are your Office Hours?

Our office is open from 8AM until 5PM, Monday through Friday, and closes at noon on Thursdays.

How do I contact the doctor’s office?

Main: 512-528-0432 Fax: 512-528-0452 651 N US HWY 183, Ste. 110 Leander, TX 78641

Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.

How do I contact the Occupational Medicine Clinic?

Main: 512-528-7401 Fax: 512-528-7402 1401 Medical Parkway Bldg. B, Suite 205 Cedar Park, TX 78613

What type of services do you provide?

We offer a wide range of treatment options including inpatient, partial day patient and intensive outpatietn (four hours a day). We work with adults and seniors. We have a variety of special types of programs tailored to meet your needs and are available to answer your calls and questions 24 hours a day.

Who will be in the operating room when I am having the surgery done?

When you are undergoing a surgical procedure, your care is in the hands of many people who make up the operating room team. Your surgeon will obviously be present and will likely have assistants which may be other surgeons or physicians, nurses and/or technologists. A specialist in anesthesiology will be present as well - either a physician (known as an anesthesiologist) or a certified regered nurse anesthetist (or CNRA). Their job is to prevent discomfort, monitor your condition and care for the general needs of the patient. Others in the room include a scrub nurse who prepares the instruments and supplies, and a circulating nurse who assists with patient safety and other needs in the room.

How do I contact the doctor’s office?

Avery Ranch Office Leila Williams, DO 15004 Avery Ranch Blvd., Suite 105 Austin, TX 78717 Phone: 512-528-7420 Fax: 512-528-7421 Buttercup Creek Office Ann Hathcock, DO 200 Buttercup Creek Blvd., Suite 115 Cedar Park, TX 78613 Phone: 512-249-1400 Fax: 512-249-1800

Lorem ipsum dolor sit amet, consectetur adipiscing elit?

Nullam nisl lacus, luctus eget rhoncus sed, posuere eget tortor. Aliquam erat volutpat. Proin volutpat consectetur sem, id luctus neque fermentum sit amet. Nunc tincidunt turpis vitae leo tincidunt sit amet pharetra urna eleifend. Vivamus ut tincidunt metus. Vivamus commodo leo nec ipsum auctor varius. Nulla facilisi. Vestibulum nec adipiscing risus. Proin condimentum congue euismod. Sed viverra semper feugiat. Duis iaculis lorem eget mi tincidunt cursus. Nulla facilisi.

What do I need to bring to my appointment?

Please bring the following: Information about any recent hospital stays Lab or diagnostic imaging reports (CT, MRI, mammo, x-ray, ultrasound). Current medications: name of the medication, milligrams, and dosage A list of questions that you'd like to ask your doctor. Often, patients may have a list of questions they want to ask but forget them once they get into the doctor's office. We're happy to answer all of your questions and a written list can help ensure we do.

Is This is a test faq?

Yes

Ut adipiscing ante ut nulla egestas nec iaculis leo venenatis?

Integer nibh nisl, vulputate vitae suscipit vel, aliquam in erat. Vestibulum vulputate, eros ac gravida aliquet, orci quam faucibus sapien, id ullamcorper nisi orci vitae orci. Fusce quis nisl turpis, ac commodo nisl. Duis posuere, nibh eleifend laoreet molestie, velit sem sollicitudin nisi, id egestas ipsum mi a libero. Fusce vitae eros vel nisl luctus porttitor commodo eu nulla. Nulla facilisi. Donec non mi massa. Vestibulum dictum cursus nisl, sit amet ultrices sem sollicitudin ac. Sed a tellus a odio elementum scelerisque ac vitae augue. Cras quis imperdiet nibh. Praesent eu lacus sapien.

What are your office hours?

Our office hours are Monday - Friday, 9:00am - 5:00pm. We are closed from 12:00pm-1:00pm and weekends.

What are the pre-surgery appointments for? Why do I have to see so many people and answer so many questions?

The pre-surgical appointments serve a dual purpose. First, they are a chance for your team to gather important information about you and your medical condition in order to ensure your safety and your comfort. In addition, it is a chance for you to ask any question you might have about what is going to happen, make decisions about your options and give informed consent.

Do you accept insurance?

Yes, we do! And we work with most insurance companies including Medicare and Medicaid.

What is your cancellation policy?

Please call the office 24 hours in advance to cancel appointments.

Can I download forms and fill them out from home?

Most of our internal office forms are available for you on our New Patient Forms section.

test 2

What are your Office Hours?

Our office hours are Monday - Friday, 9:00am - 5:00pm. We are closed from 12:00pm-1:00pm and weekends.

Is Dr. Harrison accepting new patients?

Yes! Dr. Harrison is currently accepting new patients.

Where can I park?

Visitors may park, free of charge, in the hospital’s parking lot. Please do not park in spaces reserved for doctors and clergy. We offer a courtesy shuttle, which is available to give you a ride between your car and the hospital from 8:00 a.m. - 4:30 p.m., Monday through Friday. The shuttle regularly circles the parking lot to pick up arriving visitors and stops for departing visitors at the main lobby entrance.

Are my records kept confidential?

Your medical records are confidential and will not be released to anyone without your expressed permission (except in cases required by law).

What other services do you offer online?

In addition to appointment requests, Physician Associates currently offers online bill pay and prescription renewals. Note: At this time only Ocoee and Sand Lake locations offer online prescription renewals.

Is there an ATM machine in the building?

An automated teller machine is located on the first floor in the Emergency Department Lobby.

Will Urgent Care Cypress accept my insurance?

Yes, we accept Medicare and most private insurance. To save time, please call before coming to Urgent Care Cypress to confirm that your insurance is one that we accept, or visit Accepted Insurance.

Can I communicate with the doctor over email?

More information on this topic coming soon!

What insurances do you accept?

We accept most health insurance plans. Our office staffs can assist you with necessary referrals and insurance filing.

When do I need to pay my co-pay?

Co-pays are collected at the time of service. All other patient responsibilites are billed to the patient once insurance has processed the claim.

How can I reach the on-call doctor when the office is closed?

To reach the on-call physician after hours, please call (484) 356-7111. Please be aware that you will be calling the doctor's cell phone and not an answering service or message center.

Can I communicate with the doctor overemail?

No.

What is a Nerve Conduction (NCS)/ Electromyography (EMG) study?

A NCS/EMG study is a diagnostic study that helps to identify and nerve lesions, where the lesion is located at and its severity. Also it identifies muscle abnormalities which could be secondary to a nerve lesion or to a muscle disease.

Does radiation hurt?

No. Radiation treatments are painless however some side effects may be experienced.

Where does Dr. Tutorino perform surgery?

Dr. Tutorino is on the Florida Hospital medical staff and performs surgery at Florida Hospital Altamonte.

2.What form of payments do you accept?

Cash, Visa, MasterCard, Check

How long has First Professionals been providing insurance for physicians?

Since 1975, First Professionals has maintained a strong commitment to its policyholders. With over 30 years of experience, we have the expertise to effectively protect our policyholders.

Where can I park?

Visitors may park, free of charge, in the hospital’s parking lot. Please do not park in spaces reserved for doctors and clergy. We offer a Courtesy Tram, which is available to give you a ride between your car and the hospital from 8:00 a.m. - 4:30 p.m., Monday through Friday. The tram regularly circles the parking lot to pick up arriving visitors and stops for departing visitors at the main lobby entrance.

What form of payments do you accept?

Cash, Visa/MasterCard, and Check

How do I schedule an appointment?

Simply stop in, call, fax, mail, or use the website to email us an appointment request and we will get you scheduled promptly, usually the same week, if not the same day. As always emergent urologic care is available through the emergency department.

Where is FPMG located?

FPMG practices are located in Central Florida’s Lake, Orange, Osceola and Seminole counties. FPMG’s corporate headquarters is located in Maitland, Florida.

What will I need for my first appointment?

We will either send you new patient paperwork, or it can be downloaded from your computer. It is important for you to bring the films or discs from any radiological studies you had performed prior to your visit. Copies of labortory studies can also be helpful.

What is GARDASIL and what is it used for?

GARDASIL is the only cervical cancer vaccine that helps protect against 4 types of human papillomavirus (HPV): 2 types that cause 70% of cervical cancer cases, and 2 more types that cause 90% of genital warts cases. The duration of protection of GARDASIL has not been established. So whether you wait until your next yearly exam or you make an appointment today, talk to your doctor or healthcare professional about GARDASIL.

Can I download forms and fill them out from home?

Most of our internal office forms are available for you on our New Patient Forms section.

Can I use my cell phone in the hospital?

Please note that the use of cellular phones is authorized only in designated areas – the cafeteria, waiting rooms and the lobby. Please advise your visitors of this rule as well. Bedside phones are provided for your convenience.

Can I use my cell phone at the hospital?

Call phones may be used at Franklin Regional Medical Center. However, in certain areas you may be asked to turn your phone off so that is does not interfere with patient care. We ask that users be mindful of other patients and their families.

Is Urgent Care Board Certification recognized by the American Medical Association (AMA)?

In 2003 the American Academy of Urgent Care Medicine (AAUCM) was admitted into the Specialty and Service Society (SSS) of the American Medical Association (AMA). The Specialty and Service Society (SSS) is the largest caucus in the American Medical Association (AMA) House of Delegates (HOD). For more information about the Specialty and Service Society of the AMA, please click here. In addition, in cooperation with the AMA, the AAUCM was successful in having Urgent Care Medicine, (UCM) established as a Self-Designated/Practice Specialty (SDPS) code. To change your SDPS to UCM, please download a Change Form from the Document Center.